Improving Your Conflict Competence
Authored by Chas Martin
Professional Development
Professional Development
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does relationship conflict usually involve?
People blaming themselves for the problem.
People having conflict at work and taking it out on others in their personal life.
People getting angry with their supervisors for not resolving the problem.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Task conflict usually involves _____.
people having conflict at work and taking it out on others in their personal life.
people working together to solve the issues created by their differences.
people having conflict at work and taking it out on others in their personal life.
people getting angry with their supervisors for not resolving the problem.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which conflict situation does not create organizational costs?
when people stay home to avoid a conflict
when people are able to talk openly and honestly about their differences
when employees leave a job
when employees experience stress related to health concerns
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is NOT an example of reflecting upon your conflict responses?
having an observer provide feedback about your actions from a previous conflict
using of assessment instruments
focusing on your own actions from a previous conflict
focusing on the actions of others in a previous conflict
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One reason conflict is inevitable is that we naturally have differences with other people.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
At the onset of a conflict, which response is NOT a good technique?
Reflect upon what is happening and what you want.
Buy time.
Regain your emotional balance.
Ignore the conflict by checking email.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When in a conflict situation, if you are "listening for understanding," then _____.
you are going to need to use an assessment instrument
you are trying to determine if the other person has hot buttons
you should be able to accurately tell them what you heard them say
the other person in the conflict is getting angry
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