FEBRUARY QUIZ
Authored by Eilaine Pascual
English
8th Grade
CCSS covered
Used 1+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Misuse of sick leave (1st offense) can lead to:
FN1
W1
FN2
NONE OF THE ABOVE
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
AS PER THE GROOMING STANDARDS, MALE CSO IS ALLOWED TO WEAR TWO RINGS.
TRUE OR FALSE
TRUE
FALSE
3.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What is the email to be use for card replacement concerns?
(a)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
KPI STANDS FOR "KEY PERFORMANCE INPUT"
TRUE OR FALSE
TRUE
FALSE
Tags
CCSS.RI.7.7
CCSS.RI.8.7
CCSS.RI.9-10.7
CCSS.RL.8.7
CCSS.RL.9-10.7
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pull and Bear collaborated with what brand?
Wrangler
Levi's
Guess
Lee
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
WHAT IS THE 2ND PROTOCOL IN CS MANUAL?
COMPLAINTS AND FOLLOW UP
GENERAL CUSTOMER SERVICE
CUSTOMER INTERACTION
BILLING
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
AS PER CX STANDARDS, ENGAGE CUSTOMERS IN “HAPPY CONVERSATIONS” WHEN APPROPRIATE IS PART OF:
EFFORTLESS EXPERIENCE
UNFORGETTABLE EXPERIENCE
SENSORIAL EXPERIENCE
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