day7
Authored by hassan saad
Computers
6th - 8th Grade
Used 1+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To Review All created tickets CCA can choose …? BSS
Creat service Request
Trouble Ticket
Modify Customer Information
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"TE Problem" No Technical Data means …?
No Financial Data for Line In TE
No technical Data for Line In TE
No Data
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Line Problem SLA Is …. ?
15 WD
7 WD
2 WD
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Case WO Request and there is problem happened sub activity will be….?
WO Problem
Line problem
TE problem
Customer Problem
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
WO, OM means :
Work Order, Order Management
Work Order
Order Management
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CCA Must Make TT ….. In Case No Technical Data Found On Matrix Tool After Call Back To CRM ?
Remove Matrix TT
Create Matrix TT
Duplicated Matrix TT
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Case Of Delay In Port Splitting Activity CCA Action Will Be…?
Create TT And Inform CST SLA 48 WH
Create SR FBB Non Tech follow up--InstallationOrder--Splitting After SLA / Inform CST 48 H
Automatic TT Will Be Created
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Microsoft
or continue with
%20(1).png)
Apple
Others
Already have an account?
