Gladly Quiz
Authored by Diana Hernandez
Specialty
Professional Development
Used 1+ times
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16 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Gladly supports Customer communications on the following channels:
Chat
SMS Text messaging
Voice calls
2.
DRAW QUESTION
3 mins • 1 pt
What is the icon to go on available to take calls?
3.
DRAW QUESTION
3 mins • 1 pt
What is the icon to go on available to take chats?
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
You should click on (a) when the green bar shows up with the upcoming call to take it.
5.
DRAW QUESTION
3 mins • 1 pt
Draw how the mute button will look like while on a call
6.
DRAW QUESTION
3 mins • 1 pt
Draw the option to End Call
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What option do you choose to transfer to internal teams?
Transfer call
Conference
Other teams
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