Basics of Customer Service (Unit 3 #1)

In the retail outlet, the role of the service personnel is to

A retail assistants serve customers to the best of their abilities to cater to customers' needs and

Customer service mindset is important critical service attributes for a service personnel.

Being a professional competency personnel is to be

The importance of rapport building with customers is to

When customers are satisfy with the retail staff service, they tends to purchase more things which contributed to the store's

When retail assistant builds and develops good rapport with the customers, it will help to reduced customer's

Using a high tone to speak to customers is a positive techniques of rapport building.

Being aware of physical closeness and observing personal space, helps to set the customer at

After making a purchase in a store, a retail assistant should