QUIZ: Communication Skills
Authored by ROXANNA SILVA
Other
11th Grade
Used 13+ times
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15 questions
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1.
CATEGORIZE QUESTION
3 mins • 15 pts
Groups:
(a) Part of effective communication
,
(b) communication styles
,
(c) listening skills
,
(d) body language
withhold judgement
assertive
gestures
clarify
passive
share
posture
passive aggresive
pay attention
summarize
facial expressions
aggressive
listening
reflect
body language
speaking
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.
verbal communication
active listening
summarizing
clarifying
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Aggressive is the most effective communication style.
true
false
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When a person states his/her position in a firm but positive manner is
passive
aggressive
passive aggresive
assertive
5.
MATCH QUESTION
1 min • 8 pts
Match the following
passive
A person who is overly forceful, pushy, hostile or otherwise attacking in approach is known as
aggresive
a pattern of indirectly expressing negative feelings instead of openly addressing them.
passive aggresive
Not expressing feelings or needs, ignoring your own personal rights, and allowing others to do so. Deferring to others for decision-making to avoid tension or conflict.
assertive
communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If miscommunication occurs with body language, there may be
misunderstanding
you may fail to learn something important
you may get the wrong information
all of the above
7.
MATCH QUESTION
1 min • 8 pts
Match the following
pay attention
avoid distractions and keep eye contact with the speaker
summarize
restate key points; this confirms you were listening
clarify
have an open mind, open to new ideas and prospective, do not be critical of the speaker
withhold judgement
ask questions, helps get a better understanding of what is being said
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