Troubleshooting
Authored by Jessica Masilungan
Computers
University
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a user reports slow internet connectivity, what is a common initial troubleshooting step?
Reboot the computer
Check for malware
Restart the router
Update the web browser
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in the troubleshooting process?
Implement a solution
Identify the problem
Test the solution
Document the issue
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a computer is not powering on, what should you check first?
Hard drive
RAM
Power supply
Network connection
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user is experiencing frequent software crashes. What might be a potential cause?
Insufficient RAM
Slow internet connection
Corrupted hard drive
Outdated printer drivers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When troubleshooting a network issue, what command can you use in the command prompt to check the connectivity between two devices?
ping
tracert
ipconfig
netstat
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A printer is not responding to print requests. What should you check first?
Printer ink levels
Printer drivers
Paper tray
USB cable connection
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of Safe Mode in Windows troubleshooting?
It provides a faster computing experience
It allows for easier software installation
It starts the computer with minimal drivers and services
It enhances graphics performance
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