SCM CHAPTERS 6-10 MCQ REVIEWER
Authored by Nadine Monton
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108 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Implementation of total quality management (TQM) in a firm:
must follow a rigid, predetermined process to be successful.
involves some lower-level managers and all senior executives.
takes from 3-5 years
is a bottoms up process, with senior management involved only in the final phase.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Goalpost quality conformance differs conformance differs from absolute quality conformance like
"generally= differs from <always."
"range" differs from "point"
"probable" differs from "certain"
"many" differs from "one"
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The quality cost of prevention is:
exampled by the cost of servicing warranties.
refers only to zero-defect programs.
an upstream cost.
a downstream cost
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Typically, as prevention costs increase, other costs of quality:
are not affected.
change, but the direction cannot be predicted.
increase, but at a slower pace.
decrease.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Examples of the quality cost of prevention include all of the following, except:
tuition for external training.
additional tolerance controls for machinery.
depreciation of a training room.
an annual award for lowest rework rate.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Appraisal costs are incurred to measure and analyze data to test product or service in conformity to specifications, but not to:
reduce error or prevent recurrence of error.
change procedures.
change policy.
check on quality standards.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The key difference(s) between internal failure cost and external failure cost is (are):
when the cost happens.
where the cost happens.
both when and where the cost happens.
whether the cost happens.
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