Operation Management - Chapter 3 & 4
Authored by Albert Xan
Business
University
Used 3+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What are the variables that is not involved in "Process Management"?
Design
Control
Improvement
Research
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
QFD stands for ...
Quality Function Defect
Quantity Function Deployment
Quality Function Deployment
Qualitative Functional Deployment
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the dimension(s) in key services?
Customer contact & interaction
Customization
Labor intensity
Workflow
4.
FILL IN THE BLANKS QUESTION
45 sec • 1 pt
A term that is commonly used to characterize flexibility and short cycle times is called ...
(a)
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
TRUE or FALSE
Task errors arise in the contact between the server and the customer, such as lack of courteous behavior, and failure to acknowledge, listen, or react appropriately to the customer
TRUE
FALSE
Answer explanation
The definition that is mentioned is "Treatment Error".
Task errors include doing work incorrectly, in the wrong order, or too slowly, as well as doing work not requested
6.
FILL IN THE BLANKS QUESTION
45 sec • 1 pt
The activity of ensuring conformance to requirements and taking corrective action when necessary to correct problems and maintain stable performance is called ...
(a)
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of these picture below is the example of "house of quality"?
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