Effective Communication Quiz

Argue

Shared Decision-Making

Keeping silent

Clears Misunderstandings and Confusion

Gestures

Written communication

Body language

Facial expressions

Active listening is a technique that involves interrupting the speaker and sharing personal experiences.

Active listening is a communication technique that involves fully focusing on, understanding, and responding to the speaker.

Active listening is a technique that involves only hearing the words spoken by the speaker without trying to understand the underlying message.

Active listening is a technique that involves pretending to listen while actually thinking about something else.

Effective questioning is not important in communication.

Effective questioning only helps to gather information.

Effective questioning is only important in written communication.

Effective questioning is important in communication because it helps to gather information, clarify understanding, stimulate critical thinking, and encourage active participation from the other person.

Foregin Language

Calm Environment

Breaking Bad News

Race/ Culture

words, tone of voice, and body language

eye contact, gestures, and facial expressions

listening, speaking, and writing

grammar, vocabulary, and pronunciation

Handshakes, nodding, and smiling

Clothing, hairstyles, and personal grooming

Verbal communication, written communication, and listening skills

Facial expressions, body language, gestures, eye contact, and tone of voice

Decreased understanding, weaker relationships, decreased empathy, and worse problem-solving.

Improved understanding, stronger relationships, increased empathy, and better problem-solving.

No benefits at all.

Active listening is a waste of time.

open-ended questions, probing questions, reflective questions, and clarifying questions

yes or no questions

multiple choice questions

leading questions

I – Identification of the staffs , patients

S – sightseeing

B – Background Past problems)

A – Assessment (Vitals, pain, drains )

R – Recommendation

I – Identification of medicines

S – Situation

B – Background Past problems

A – Assessment (Vitals, pain, drains )

R – Reconcile

I – Identification of the staffs , patients

S – Situation

B – Background Past problems

A – Assessment (Vitals, pain, drains )

R – Recommendation

I – Identification of the staffs , patients

S – Situation

B – Background of Hospital

A – Assessment (Vitals, pain, drains )

R – Recommendation