Quiz 1
Authored by Dustin Kerney
Computers
Professional Development
Used 6+ times
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13 questions
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1.
REORDER QUESTION
1 min • 2 pts
In what order do we ask for help? Sorted from first step to final step as needed.
Post in Teams
Helpful Things
Escalation
Search KB
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which team would receive a ticket for "Incorrect titles/positions/departments"?
HRIS_SN
WorkforceManagement_SN
WFM Scheduling_SN
WFM PositionManagement_SN
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If a printer is printing documents jumbled, or different from the preview what is the issue?
Drivers
User error
Issues with Adobe/Word
Printer connection
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How do users request an office 365 license?
Email form to Orders@wellpath.us
Infrastructure assigns license
Submit on ServicePath
Send ticket to Helpdesk
5.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
What do we need to verify to set up a printer?
**HINT these are all correct PLEASE select all of these. I can not emphasize how important this is, no more long printer calls. AFTER POWER CYCLING, IMMEDIATELY REMOTE IN TO A COMPUTER THAT IS WORKING AND CHECK THE NETWORK AND IP OR THE USB.
How its connected
The network the computer is on
The IP of the printer
The Error
6.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What is another name for the app 'Risqual'?
(a)
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Who handles 8x8 issues if Helpdesk can not resolve it?
Infrastructure
Helpdesk
CorpApps
Networking
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