Day 3
Authored by K A
English
Professional Development
Used 1+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We follow this process when the tow destination is unknown or closed
BSR
TST
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We follow this process if there is a refusal by the body shop to accept the vehicle.
TST
BSR
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which process follows this step:
"Use the Dedicated Action Needed feature to advise the Dedicated associate..."
BSR
TST
Both
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which process requires us to call the body shop to confirm refusal?
BSR
TST
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which process requires us to determine if SP can do the tow out the following business day?
BSR
TST
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which process requires us to update this field in Dynamics:
Does Agero need to store the vehicle?
TST
BSR
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which markdown will you receive if you failed to contact the body shop to confirm refusal?
Coaching Markdown
No Markdown
Critical Markdown
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