QUALSERV

this industry is large and fast-growing. It refers to a variety of services and businesses focusing on customer satisfaction

is a significant economic activity of the travel, lodging, retail, and entertainment subsectors supplying the needs of tourists.

A tourism product involves other sectors in its production, and a single enterprise cannot provide it.

products are primarily services and cannot be separated from the person or company that provides them

is the decisive change in the process to improve the reliability or confidence of the outcome

it pertains to the continuing effort to uphold a process’s reliability and integrity in achieving an outcome.

Quality management dont aims to guarantee that all the organization’s stakeholders collaborate to improve the company’s processes, culture, products, and services to achieve the long-term success that stems from customer satisfaction

TQM aims to hold all parties involved in the production process accountable for the overall quality of the final product or service

All employees participate in working toward the business goals

oversees different organizational activities and tasks to ensure that products and services are consistent

(a)