FTTH Day 1

 For FTTH lines: In case order is abnormal in (WO problem) activity responsible team is:

If customer is eligible for FTTH, and he need to subscribe, CCA action:

 For FTTH line: In case order is abnormal in '' Call back to CRM'' activity, CCA action:

For FTTH line: Follow up on his subscription and there is no data on system, CST subscribed through branch, But did not pay for ONT, CCA action

Total FTTH installation SLA for ''Compound Support'' customers:

For FTTH lines: 'Home visit'' order activity means:

For FTTH lines: (Check survey) order activity SLA:

 For FTTH line: CST has order on ((Survey)) status, and passed SLA, but there is a comment explains that customer is scheduled the visit on specific date it means:

For FTTH line: CST has new subscription order on (Check survey) activity, and he has automatic TT on BSS with problem ''​Down on box'' You will inform CST with… SLA:

If customer need to subscribe on FTTH service, we can make the subscription order for him from our side: