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Final Assessment

Authored by Shutterfly Training Team

English

Professional Development

Used 6+ times

Final Assessment
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30 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

  1. What state indicates the order is being created?

Converted to Jobs

CS closed

Payment Verification Failed

Cancel wait

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

  1. What is the minimum amount of pages customers in a Photo Book from Shutterfly?

91

20

1

111

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

3.        What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?

Replacement Tab

Credits

Balances

Home

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

4.        Where on the chat transcript will you use to update notes for each case?

Log a note

Specialty Flows

Supplied Information

Other Cases

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What service does Lifetouch offer?

Photography for families, schools, and places of worship

Videography and Photography rental equipment

Card Printing

All of the above

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following do I need to check in order to determine if an order is late/lost?

ETA, Tracking, Browser

ETA, Order status, CCT Case

ETA, Tracking, Order status

Tracking, Saved Project, KB

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

7.        What are the internal tools that an agent use to do research? (select the most suitable)

Google & Bing

Product Information Page, Knowledgebase, Help Center

PIP

Knowledge Base & Help Center

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