Refreshment Test TC - Juni
Authored by Quality Improvement
Professional Development
1st Grade
Used 3+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus dilakukan pertama kali oleh TC/FO ketika customer setuju untuk pengajuan EDC/ECR BCA?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus dilakukan TC/FO jika menemukan kendala pada saat visit di merchant?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apabila saat training customer meminta bantuan untuk input produk pada dashboard, dimana TC/FO mengeskalasikan request tersebut?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa lama estimasi proses pengajuan wallet?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Penawaran VAS (Value Added Service) berlaku ketika :
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang akan kamu lakukan ketika telat datang ke tempat merchant :
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada saat akan melakukan training, FO/TC diminta untuk membuat recording percakapan dengan Merchant, apa yang harus dilakukan FO/TC saat akan memulai Training?
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