What should you do if you find a wallet with a lot of cash on the bedside table?

Report it to the Housekeeping Office

Put the wallet in the Lost and Found

What should you do if you find someone suspicious hanging around the corridor or trying to get into a room while you are cleaning?

Report to your supervisor immediately

You notice a guest trying to access a room with a key that doesn't seem to work. What should you do?

Report the situation to your supervisor immediately

Offer to open the door for them

Confront the guest and ask them to leave

Ignore the situation and continue with your tasks

You are cleaning a room and a guest enters the room to ask you a question. What should you do?

Escort the guest back out into the corridor before answering the question

Ask the guest to leave the room

Answer the guest's question immediately

Ignore the guest and continue cleaning

You notice someone suspicious trying to remove items from your trolley. What should you do?

Report to your supervisor immediately

Ask them to help you with your tasks

Ignore them and continue with your tasks

You notice a guestroom door is double locked and there is no response from inside. What should you do?

Report immediately and the Duty Manager & Security must inspect the room immediately

Try to unlock the door yourself

Ignore it and continue with your tasks

Knock on the door until someone answers

What is the first step in the maintenance procedure?

The Housekeeping Coordinator records in the Housekeeping Log Book

The Room Attendant opens the guest room

The Housekeeping Coordinator prepares a Maintenance Request

The Room Attendant signs the 2nd copy to acknowledge successful completion of task

What is included in a Maintenance Request?

The room number, description of repairs, name of person whom reported

The guest's personal information

What is the purpose of conducting daily opening and closing of par stock for the minibar?

To ensure that the minibar is always stocked

To change the items in the minibar

To check the expiry dates of the items

What happens upon consumption of minibar items?

The items are charged directly from guestrooms via minibar phone system

The items are replaced immediately

The items are replaced the next day

What is the procedure when a guest checks out?

The front office will call to perform a final check for any last minute consumptions

The minibar is restocked immediately

Housekeeping Chapter 4

Authored by George Ng

Specialty

Professional Development

Used 3+ times

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21 questions

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MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the purpose of mattress labelling

To determine the age of a mattress

To make the bed look neat

To make the mattress softer

To clean the mattress

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the first step in the mattress labelling and turning procedure?

The bed is stripped of all its linen

The mattress and divan should be thoroughly vacuumed

Turn the mattress with the month facing up at the foot of the bed

Each mattress is marked with month and year of purchase when installed in a guestroom

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What happens after the mattress is turned?

The bed is remade

The mattress is replaced

The mattress is vacuumed again

The mattress is marked with the current date

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should a Room Attendant do when a Do Not Disturb sign is displayed on a guestroom door?

Remove the sign

Ignore the sign and clean the room anyway

Respect the guest’s wish, make a note and come back later

Knock on the door to check if the guest needs anything

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What happens if a room is still on Do Not Disturb at the stipulated time of the day?

The Room Attendant should enter the room anyway

The Housekeeping Control will call the guest in the room

The Room Attendant should ignore the room for the rest of the day

The Room Attendant should call the guest in the room

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should be done with all Do Not Disturb rooms & actions taken?

They should be ignored

They should be reported to the police

They should be reported to the hotel management

They should be mentioned in detail on the Housekeeping Log Book

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should you do if a guest requests for you to open his room door while you are at the corridor?

Ignore the guest

Give the guest a spare key

Open the door for the guest

Refer the guest to the reception politely

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Housekeeping Chapter 4

What is the purpose of mattress labelling

What is the first step in the mattress labelling and turning procedure?

What happens after the mattress is turned?

What should a Room Attendant do when a Do Not Disturb sign is displayed on a guestroom door?

What happens if a room is still on Do Not Disturb at the stipulated time of the day?

What should be done with all Do Not Disturb rooms & actions taken?

What should you do if a guest requests for you to open his room door while you are at the corridor?

What should you do if a guest returns and sits in the guestroom you are cleaning?

What should you do if you find a wallet with a lot of cash on the bedside table?

What should you do if you find someone suspicious hanging around the corridor or trying to get into a room while you are cleaning?

Access all questions and much more by creating a free account

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