RCC Basic Phone Standards
Authored by Senovia Smith
Other
Professional Development
Used 5+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which was is NOT a apart of our speaking demeanor?
courteous
warm
harsh
friendly
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many time should I mention the guests' name while o a call?
1 time
2 times
chal please
3 times
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Should I offer the guest further assistance?
No bey
Yes, always
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct delivery time for HK items?
25 minutes
30 minutes
15 minutes
I don't know
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct service time for ENG department?
25 minutes
45 minutes
60 minutes
Wait, let me ask a friend
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a guest asks for a rollaway bed, what is the delivery time?
I'm thinking....
25 minutes
5 minutes
45 minutes
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a guest is experiencing an inconvenience, how should I apologize?
sounds like a personal problem
with empathy
with nonsense
with no care in the world
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