Examen servicio al cliente I bimestre
Authored by Dany Hidalgo
English
Professional Development
Used 2+ times
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35 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A: Hello, this is Marta __________. What Can I do for you?
speaking
the phone
sorry
message
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Agent: Good morning. Del Rio Hotel. This is Danny speaking. _______can I help you?
What
How
Where
Who
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Agent: This is Jose on the phone. What can I do for you?
Caller: __________ speak to Luis? It's very important.
May I
Would I
Please
You can
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Caller: Hello, May I talk to Maria?
Agent: I am sorry. But she is not here. _____________ a message?
Would you like to take
Can I take
Can I leave a message
You would leave her
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Caller: May I talk to Marta?
Agent: I'am sorry, but Marta is not here right now.
Caller: ____________ a message?
May I take
Can I leave
Would like to leave
I'll giver her
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Secretary: Good afternoon. Blue Lake Hotel. This is Diane . How can I help you?
Peter: Hi, I’m Peter. ____________ to the manager?
May I speak
Would I speak
Can I take
Can I help
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Agent: I am sorry but Maria is not here. She is in a meeting.
Caller: _________________?
Agent: Sure.
Would you like to leave another message
Can I take a message
I'll tell her your message
Can I leave a message
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