Enhancing Customer Interactions - GREAT QUIZ

Maintain good eye contact

Smile

Nod in acknowledgement

Use both your hands

False

True

Greet, Receive, Explain, Acknowledge, Thank

Greet, Respect, Explain, Anticipate, Thank

Gentle, Request, Explain, Approach, Thank

Greet, Refuse, Explain, Assist, Thank

True

False

Greet

Explain and Engage

Respect

All of the above

True

False

Alternate customer wants

Anticipate customer needs

Accelerate customer needs

Appreciate customer wants

False

True

Mr./ Ms… Thanks have a safe flight

Mr./ Ms… Thank ya, we look forward to seeing you again

Mr./ Ms… Thank you for choosing us, have a pleasant flight

Mr./ Ms… Thanks for flying with us, see you next time

True

False