TCM Knowledge
Authored by Agung Dumai
Other
University
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Unit berikut mendapatkan benefit extended warranty dari T-Care, kecuali
All New Agya
All New Veloz
Grand New Avanza
Semua Jawaban Salah
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Berikut merupakan aspek TCM kecuali
Vehicle Delivery
Service Retention
Customer Delight
Trade In
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Berikut adalah urutan PSP Sales yang benar
Contact > Greeting > Presentation > Test Drive > Appraisal > Payment > Delivery > PDFU
Contact > Greeting > Presentation > Test Drive > Appraisal > Personalized Offer > Delivery > PDFU
Contact > Greeting > Presentation > Test Drive > Personalized Offer > Delivery > PDFU > Reminder STNK
Contact > Prospecting > Greeting > Presentation > Test Drive > Appraisal > Personalized Offer > Delivery > PDFU
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Aktivitas Utilisasi Database yang dilakukan oleh Salesperson dalam konsep TCM adalah
Booking servis pertama s/d kelima
Mengisi prosys
Reminder perpanjangan asuransi
Appraise kendaraan untuk trade in
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Berikut adalah aktivitas kunci dalam proses DEC, kecuali
Meminta referensi
Menjelaskan T-Care dan T-Intouch
Menginformasikan NPS Survey
Membuat booking servis pertama
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Nama masjid di Dumai Islamic Center adalah
Istiqlal
Habiburrahman
Baitur Rahman
Shohibul Iman
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Fitur T-Intouch dapat diakses oleh pelanggan melalui
Aplikasi m-Quote
Website Toyota Astra
Head Unit
Aplikasi m-Toyota
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