FO Quiz 2
Authored by Eureka Asaula-Canon
Specialty
University
Used 7+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Front office personnel should have deep knowledge of the products and services that the hotel offers.
True
False
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The guest's complaint should be handled the whole day.
True
False
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The guest should always have a calming presence.
True
False
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Front office personnel should always have the willingness to learn.
True
False
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Your ideal customer is someone who benefits from your product or service.
True
False
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Determining your goals is the first step in identifying customers' needs.
True
False
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Good service can create brand loyalty with customers.
True
False
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