BME 302 - Review for Exam
Authored by Marivel Bautista
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University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Is it safe?"
What GPOV is this in the hospitality industry?
Restaurant
Transportation
Travel Agency
2.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
(a) selling is an example of Omnipresent communication.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A management approach to long-term success through customer satisfaction.
Customer Focused Organization
Total Quality Management
Consumer Behavioer
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mr. and Ms. are the respectful titles we can use to address our customers.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Addressing guest concern"
is a service provided by a ____________.
Cashier
Concierge
Customer Service Representative
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A shareholder is an example of ___________.
External Customer
Internal Customer
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
" Are the entrance fees worth it?"
Identify the area based on the guest's point of view.
Entertainment
Fast food
Hotel
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