Which department should I report to regarding stocks issues? (向谁报告货物问题)

Report in "Zone X LiHO TEA" Whatsapp group, attention to HR 在 "Zone X LiHO TEA" 群里报告，attention 给 HR

When you receive goods/stocks, do you need to check? Why? (你需要检查收到的货物吗, 为什么?)

Yes, to confirm the quantity & quality (必须检查,确认数量和质量)

No, receive and use straight (只是接收和使用)

Yes, receive in good condition (必须检查,检查状况良好)

Yes, receive correct quantity (必须检查,只需要检查数量)

My goods/ stocks are arriving tomorrow. Can I add on to my order today? ( 我的货明天到，我今天可以加订单吗?)

Before cut-off timing, outlet can still add, need to formitize and report in "Zone X LiHO TEA" Whatsapp group 截至时间之前需要 Formitize 并且在 "Zone X LiHO TEA" 群里报告

Before cut-off timing, outlet can still add, to inform items required in "Zone X LiHO TEA" WhatsApp group 截至时间之前到 "Zone X LiHO TEA" 群里通知所需要的物品，

Any time before the goods are delivered, Formitize and inform in "Zone X LiHO TEA" WhatsApp group 货送到之前，只需要在 "Zone X LiHO TEA" 群里报告就可以了

Anytime before the goods are delivered, formitize and it should arrive along with the original order. 货送到之前，直接 formitize 就可以了。

The delivered goods/stocks are different from the Delivery Order (DO), what should I do? ( 收到的货物与交货单不同，该怎么办?)

Verify and reject the item if outlet does not need the item. Indicate a remark on DO & Report in "Zone X LiHO TEA" WhatsApp group 确认收到错误的货量后，若门店用不到就在货单上面备注以及在 "Zone X LiHO TEA" 群里报告。

Just receive whatever goods were delivered 收到多少都可以

Report In "Zone X LiHO TEA" Whatsapp chat & attention to Marketing 在 "Zone X LiHO TEA" 群里报告 attention 给 Marketing

Drop a new Formitize order 从新填写一个新的 formitize 单

There is an extra box of creamers, everything else was correct quantity. What should I do with the extra creamers? ( 你收到了多一箱的奶精，应该怎么做？)

Report in "Zone X LiHO TEA" WhatsApp group, attention to Logistics and wait for further instruction 在 "Zone X LiHO TEA" 群里报告，attention 给 logistics, 等待进一步指示

No need report, just keep and use 不需要报告，收起来用

Report in "Zone X LiHO TEA" Whatsapp chat and keep in the outlet for use. "Zone X LiHO TEA" 群里报告然后收起来用

No need report, just return to driver during next delivery 不需要报告，下一次送货时把货交还给送货员即可

I found a live cockroach in the carton. What should I do? 箱子里面有蟑螂，该怎么办？

Report in "Zone X LiHO TEA" Whatsapp group, attention to HR 在 "Zone X LiHO TEA" 群里报告，attention 给 HR

Report in "Zone X LiHO TEA" Whatsapp group, attention to Maintenance 在 "Zone X LiHO TEA" 群里报告，attention 给 Maintenance

What must you do when you receive your goods/stocks? 收到货之后应该做什么？

Check Quantity 检查收到的货量

Check Expiry Date 检查过期日期

Check Quality / Packaging is well sealed 检查品质 / 包装完整

When is your outlet delivery day? 门店是几时送货？

Follow delivery schedule/route provided by logistics 按照物流分配的送货时间表

Five times a week 一个星期五天

None of the above 以上都不是

How to update the Formitize apps? (如何刷新Formitize应用程序)

Run update from the app store and return to the the login page of Formitize App. Click on red button “Setting”. Scroll down, click on red button “Clear Formitize”. Then wait for run update completely. 进入 App Store 查看是否有更新版，更新后进入 APP 的登录页面找红色的 "Clear Formtitize" 按钮，按下，等待运行更新即可。

It will auto update, no need to do anything to the settings. 系统会自动更新，不需要任何的动作。

Update from App store. Then wait for run update completely 从 App Store 更新 APP 后即可·。

HQ IT will do regular checks and update automatically HQ IT 会时常更新门店的 formitize

How to request additional big equipment/stainless steel item? Example: Teapot stand, Counter top salad bar, Chest Freezer. ( 如何索取商店设备或厨房用具)

Request in the "Zone X LiHO TEA" Whatsapp group and attention Project/Maintenance, then wait for further updates. 在 "Zone X LiHO TEA" 群里提出需求，attention 给 Project/Maintence, 然后等待指示/回复。

Formitize stock order Formitize 订货

Request from HR and wait for approval 向 HR 提出需求，等待批准

Seek approval from Project and Formitize stock order 向 Project 申请批准，然后 Formitize 订货

What to do if you forgot to submit your order? 如果门店忘记发出订货单怎么办？

Report in "Zone X LiHO TEA" WhatsApp group, attention Logistics and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention Logistics 寻求紧急送货的批准

Report in "Zone X LiHO TEA" WhatsApp group, attention HR and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention HR寻求紧急送货的批准

Report in "Zone X LiHO TEA" WhatsApp group, attention to L&D and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention L&D寻求紧急送货的批准

Report in "Zone X LiHO TEA" WhatsApp group, attention Ops and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention Ops 寻求紧急送货的批准

How to cancel order for Stock Delivery and Supplier Delivery? 如何取消订单？

Report in "Zone X LiHO TEA" WhatsApp group, attention Logistics 在 "Zone X LiHO TEA" 群里报告，Attention Logistics

Report in "Zone X LiHO TEA" WhatsApp group, attention HR 在 "Zone X LiHO TEA" 群里报告，Attention HR

Report in "Zone X LiHO TEA" WhatsApp group, attention Ops 在 "Zone X LiHO TEA" 群里报告，Attention Ops

How to request for urgent delivery when outlet forget to place an order, or when Sales is too High and there is not enough inventory / stocks in the outlet? 当门店忘记下订单，或者当销售额过高而门店没有足够的库存/库存时，该如何要求紧急送货？

Report in “LiHO Procur/ Logistic” WhatsApp group and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention Logistics 寻求紧急送货的批准

Report in “LiHO OPS” WhatsApp group and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention Ops 寻求紧急送货的批准

Report in “LiHO HR” WhatsApp group and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention HR 寻求紧急送货的批准

Report in “LiHO L&D” WhatsApp group and seek approval for urgent delivery 在 "Zone X LiHO TEA" 群里报告，Attention L&D

How to report when there is foreign object found during receiving or while using the goods? 当收到货物或使用货物时发现异物时,如何报告?

Keep the items aside and immediately report in "Zone X LiHO TEA" WhatsApp group and wait for further instructions 将物品放在一边，并立即在 "Zone X LiHO TEA" 群里中报告，等待其他指示

Formitize stock disposal and dispose of foreign object Formitize disposal, 并且把货物丢掉

Report to HR and wait for further instructions. 向 HR 报告，等待其他指示

Formitize product wastage and dispose of foreign object and report to L&D Formitize 报废，异物丢掉后报告给 L&D

What is the frequency of the HQ Courier Service? HQ 快递是多久一次？

Every 2 weeks / by zone 按照区域，每 2 星期

Every 4 weeks / by zone 按照区域，每 4 星期

Every 3 weeks / by zone 按照区域，每 3 星期

Every 2 months / by zone 按照区域，每 2 个月

Ice Delivery to outlet: If driver requests for cash payment when delivering the ice, what should you do? 送冰块：如果司机在送冰时要求现金付款，你应该怎么做？

Report in "Zone X LiHO TEA" WhatsApp group immediately 在 "Zone X LiHO TEA" 群里报告

Reject the item immdiately 直接拒绝收货

Inform HR immediately 通知 HR

None of the above 以上都不是

When ordering store appliances. How do you find the code for the items? 门店小器材 / 设备的时候，在哪里可以找到代码？

Refer to resources tab in the Formitize system Formitize 应用里的 “ Resources” 里面可以找到

Just key in any code and put remarks 输入任何的代码，然后备注需要的物品

Can you order 25 packets of black tea? 门店可以订 25 包的红茶吗？

No, because the UOM is 1 carton. It cannot be disassembled and will not be sent 不可以，因为 UOM 是 1 箱，所以不能拆开来订

No, because the UOM is 2 cartons. It cannot be disassembled and will not be sent 不可以，因为 UOM 是 2 箱，所以不可以拆开来订。

Yes, because the UOM is 10 packets. It can be disassembled and will be sent 可以，因为 UOM 是 10 包，所以可以订

Yes, because the UOM is 20 packets. It can be disassembled and will be sent 可以，因为 UOM 是 20 包，所以可以订

How do you acknowledge received of stocks/items from Suppliers? 门店应该如何签收货物？

Staff receiving the stocks should write full name and chop with outlet stamp on the invoice 收货的员工应该在货单上写上全名，以及门店印章。

Staff receiving the stocks should write nickname and chop with outlet stamp on the invoice 收货的员工应该在货单上写小名，盖上门店印章。

Staff receiving the stocks should write nickname with signature on the invoice 收货的员工应该在货单上写小名以及签名。

Staff receiving the stocks should only sign on the invoice 收货的员工应该在货单上签名

How should the goods be arranged after receiving? 收到货物后应如何安排？

First expiry, first out 先过期先出

No need to pay any attention to it 不需要特别安排

First in, last out 先进后出

First in, first out 先进先出

What do you need to check when you receive your stocks? 收货时应该注意什么？

Quantity, UOM, Quality, Exp Date & Packaging 货量，UOM, 品质，过期日期，包装完整

Quantity & Exp Date only 货量及过期日期

Colour & UOM only 颜色及 UOM

SA2 - Ordering (Set A)

Authored by LiHO TEA Singapore

Professional Development

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OPEN ENDED QUESTION

30 sec • Ungraded

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum quantity (count) of order for WLNA? WLNA 货物的最低订货量是多少？

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should I do if the quantity of goods received are not correct? 如果收到的货量和订的不符合，应该怎么办？

Take photo of DO and incorrect item, then report in "Zone X LiHO TEA" WhatsApp group, attention to Logistics 拍下DO 以及送错的货物，发到 "Zone X LiHO TEA" 群里报告，attention 给物流 (Logistics)

Report in "Zone X LiHO TEA" Whatsapp group, attention to L&D 在 "Zone X LiHO TEA" 群里报告，attention 给 L&D

Report in "Zone X LiHO TEA" Whatsapp group, attention to Marketing 在 "Zone X LiHO TEA" 群里报告，attention 给 Marketing

Resolve with logistic privately 私下找物流解决

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Formitize system shows error, who should I report to? 如果 Formitize 系统出现故障/无法使用，应该怎么办？

Report in "Zone X LiHO TEA" WhatsApp group, attention to Logistics 在 "Zone X LiHO TEA" 群里报告，attention 给物流 (Logistics)

Report in "Zone X LiHO TEA" Whatsapp group, attention to L&D 在 "Zone X LiHO TEA" 群里报告，attention 给 L&D

Report in "Zone X LiHO TEA" Whatsapp group, attention to Marketing 在 "Zone X LiHO TEA" 群里报告，attention 给 Marketing

Resolve with logistic privately 私下找物流解决

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should I do if I need to borrow goods/stocks from other outlets? 如果门店货量不够，需要借货，应该怎么办？

No operation steps, just pass the goods to the outlet. 直接把货取走就可以了，不需要其他的步骤。

Report in "Zone X LiHO TEA" Whatsapp Group Chat 在 "Zone X LiHO TEA" 里报告

Formitize transfer once item(s) has been transferred. 转让货物时需要 Formitize transfer。

Ask HQ to help borrow 寻求 HQ 帮助

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