Hospitality & Tourism Chapters 3-4
Authored by Bryton Dressen
Education
12th Grade
Used 5+ times
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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is an example of primary research?
Published reports
Standards of competitors
Interviews
Scholarly articles
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To be an active listener, you should…
turn your back to the speaker.
interrupt the speaker and ask questions.
focus on the speaker’s verbal cues not non-verbal cues.
maintain eye contact with the speaker.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which level of human needs must be met first?
Safety
Physiological
Esteem
Self-Actualization
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In every meeting, Roman interrupts Nella and ignores her ideas while praising her male coworkers. What is this?
Prejudice
Harassment
Bias
Stereotyping
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is it called when employees make decisions for the guests?
Hero moment
Service recovery
Kindness
Empowerment
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which are widely held, but oversimplified, ideas about a particular type of person?
Biases
Prejudices
Inclusion
Stereotypes
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which stage of the guest experience cycle are expectations made?
Pre-arrival
Arrival
Occupancy
Departure
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