Slowness

After follow slowness case TS, Customer download not accepted CCA Action :

Before troubleshooting Slowness case CCA should inform customer to close all opened applications that are using the internet connection :

CST need to subscribe in Option pack service CCA Action :

Slowness  Case Escalated To : 

If Download Rate Accepted after check it from Safe Mode CCA Action :

CST has Has issue in Streaming  your Action :

In case cst has Ping result from Google IP 35% , and there was packet loss from CPE IP , and the problem solved after make Reset & Reconfigure , So the right SR will be :

If CST using IDM and download rate is not  accepted from the first file CCA Action : 

Check POP Utilization Status From : 

Escalation Speed Variance case SLA will be :