Preliminary Quiz in SMFBPO-2
Authored by APRIL QUIÑO
Special Education
Professional Development
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. It’s when a company hires another company to do certain tasks for them.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. If Shopee hires Convergys which is a call center, then Shopee is basically the ______.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. It is simply an office where agents make and receive calls or send and answer emails.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. It is when agents wait for calls from customers.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. They are agents who are more on a technical side like fixing a computer or internet connection.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. It is the transition period between training and the time you start taking actual calls.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. In a call center, ACW means ___________.
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