Test Your Knowledge
Authored by Victoria Boss
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Professional Development
Used 2+ times
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9 questions
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1.
MULTIPLE SELECT QUESTION
10 sec • 1 pt
Who are our new escalated accounts?
Andy Herrera-Aquino
(ID: 1054119)
Kelly Lehr
(ID: 88164)
DAWN MARIE ARTHUR
(ID: 136294)
Elizabeth de Prophetis
(ID: 701012)
Carolyn Laquer (ID: 669393)
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
How many Households were impacted by the Dominion National SEP?
300,000
759
600
300
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is the EASIEST way to tell if a customer has to submit DMI documents?
Customer View/My Enrollments
Customer view/
Applications/ Verifications & documents
CSR View/My Apps/ Actions
Customer View/ Secure Inbox
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Where do you check to see if you need to finalize plans?
Customers Dashboard
Enrollments Tab
Secure Inbox
Account Notes History
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who was P2P designed for?
Uninsured residents of PA who missed the OEP deadline
PA residents who have insurance but would like a little more
only Women & Children
Uninsured NC residents who missed OEP
6.
MULTIPLE CHOICE QUESTION
10 sec • Ungraded
Can the primary of the account be removed from the account?
YES
NO
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When a customer wants their 1095A sent to a different address what do we do?
Drop F/L, HHID, Address, SSN in chat
Update the mailing address on 2022 app & system will automatically resend.
Tell customer to login and print form.
Refer to broker.
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