
Verification Issues
Authored by Liana Akjian
English
Professional Development
Used 3+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The user’s admin has a “Name mismatch” error in the IV. Also, the account is disabled due to an unresolved, pending SOF ticket.
Escalate to Compliance with internal note
Refer to SOF ticket with internal note
Override the name mismatch and solve the ticket
None of the above
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The user’s admin has a “Name Mismatch” error. The name in the basic information is “????.” The account is disabled with a balance 69000$.
Assist the user with the name mismatch error
Reset the user’s IV
Escalate to ECID
Escalate to Verification Review Request
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The user has a “Name Not Valid” error. There’s one letter mismatch between the basic information and the characters in the IV. The user’s balance is 15000$.
Apply the Translated/Invalid Basic Info Required macro
Apply the name not valid macro UNDER 1K
Apply the name not valid macro OVER 1K
Escalate to Verification Review Request
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The user’s admin is OFAC – Region banned, and he is from Iran. Jumio pulled the “Unreadable ID type” error.
Assist with IV issue and escalate to compliance
Assist with IV issue and escalate to compliance without POI
Ask for POIs and escalate to compliance
None of the above
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The user’s admin has a “missing back” error. The user is from Belize and tried to verify with a national ID. Choose the right macro:
Missing back
Unsupported ID type
Identity verification needed
Unreadable ID type
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The user’s admin has a “Name Not Valid” error. The name in the basic information is “Yan Vee” and the one in the IV (Jumio) has Japanese characters. Note the account is disabled and the balance is 69000$.
Assist the user with the name mismatch error
Reset the user’s IV
Escalate to ECID
Escalate to Verification Review Request
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The user has name not valid error and N/A N/A in Basic Info. Which macro should be applied?
Apply the macro-N/A N/A Name or ? In Name UNDER 1k
Apply the macro–Verification Review Request
Apply the macro Translated/Invalid Basic Info Required
Apply the macro Translated Name Complete
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