Labels game
Authored by Mia Zhoga
Specialty
Professional Development
Used 9+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What do you do when you want to put a ticket on hold after a customer's answer? (please, don't forget to check your pendings/holds later 😃)
Put on hold directly when you receive the ticket
First, answer the customer (or click solved) then come back to ticket and put on hold
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Choose the label and tick for this ticket
Label POP, no tick.
Label Refund, tick Refunded
Label POP, tick Refunded
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What tick would you choose for this ticket?
Escalation
Recipient’s inquiry
Habituation
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How to make an internal note correctly that SLA does not keep counting, when you received a customer’s answer and made the task already? (please, don't forget to check your pendings/holds later 😃)
Solve the ticket and then write an internal note, put ticket as pending/on hold/open depending on situation
Write an internal note and then put the ticket as pending/on hold/open depending on situation
Write the internal note and solve the ticket
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What do you do after writing such an answer to a customer?
Put on hold
Solve
Put as pending
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What HUB and Bank Account will you choose for this transaction?
CIS, vgsCard
Moldova, vgsCard
RoW, vgsCard
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What are the HUB and Bank account for Unregistered email, when you found a customer’s profile?
No HUB and Bank account
HUB and Bank accout as in the suspended transaction
only HUB
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