Sales Quality Review
Professional Development
•5 Qs
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Sales Quality Review
Quiz
•
Specialty
•
Professional Development
•
Practice Problem
•
Medium
Elda Gener
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5 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which order requires sales validation?
Adding HRO for Apple Watch
Move order with plan change
Adding Telstra One
Move order in Siebel without plan change
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After processing a sales order, which reference number(s) is NOT acceptable to provide to your customer?
Order number
Case number
Your D/H number
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When is it NOT applicable to use PB calculator?
Change plan for a single service in the account.
Migration of mobile to Upfront Plan
Upgrade of internet plan with 2 mobiles on the same account
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
You should ask for SV before submitting order in Siebel or Console.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A Priority Assist customer wants to get an NBN Bundle.
Which Bundle should you offer?
Upfront Internet Plan - BASIC $80
Siebel Bundle Essential $95
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