Day12- General process (matrial)
Authored by Abdulrhman Mohamed
Professional Development
1st - 5th Grade
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can create Concession normally if TTS contain any update with “Engineering Inspection” ?
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CSt can compensation about ticket compensated before :
True
Flase
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer can call us on 111 or 19777 or 01555000111 and the working hours is 24/7 :
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cst can compensation for any ticket with :
Balance Or Free Quota as per cst need
Free Quota Only
Balance Only
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If customer asked for other channels to complain or refused to follow with Team leader , CCA will inform him with :
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CCA can Create Concession if CST has Cancellation Order
True
False
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