Knowledge Check 4
Authored by Diana Hernandez
Specialty
Professional Development
Used 2+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
A Service Call Fee is due per claim subitted
True
False
2.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
How many SCFs are due for a customer placing 3 appliance claims, 1 plumbing claim (with 2 failures) and an AC claim for 2 units in the same call?
3
2
6
4
3.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
How many claims should be submitted when a customer has a stopped up kitchen sink, a leaking faucet, leaking toilet and a leak in a pipe under the sink in the guest bath?
4
3
2
1
4.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
All claims must be captured and submitted, whether the item/failure is covered per the policy or not.
True
False
5.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
A customer can opt to use their own technician when calling in to place a new claim?
True
False
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