MK Jan 12th
Authored by Kylee Anderson
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Professional Development
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What support features are available to customers on the MyTELUS app?
(Select all that apply)
SIM Swapping
Changing of rate plan
Adding & removing add-ons
Porting phone numbers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: Porting a number on the MyTELUS app has only 3 steps
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What support feature is NOT available in Koodo Self-Serve?
Unlocking of a Koodo device
SIM Swapping
Reporting a phone lost or stolen
Re-activating a suspended account
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many steps are presented in the Koodo Self-Serve porting process?
3
4
5
2
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The best place to find TELUS and Koodo Plans & Promotions is:
The TELUS or Koodo website
The TELUS or Koodo Plans & Promotions Page (Located on Partners)
Your TSM
All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TELUS customers receive the following family discounts
2 lines: $5 / line
3 lines: $7.50 / line
4+ lines: $10 / line
There are no family discounts on Telus
2 lines: $7.50 / line
3 lines: $10 / line
4+ lines: $15 / line
2 lines: $10 / line
3 lines: $15 / line
4+ lines: $20 / line
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Stream+ is $5 off for 24months when the customer activates on what?
Any TELUS 5G plan
Any TELUS 5G+ plan
Any TELUS Postpaid plan
Any Koodo Plan
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