FORME
Authored by Victor Astillo
Business
University
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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is not a step in process cost modelling?
Choose a key process to be analysed.
Define the process and its boundaries.
Flowchart the process and identify the process owners.
Operate processes.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is the process cost of providing products or services to the required standards, by a given specified process in the most effective manner.
Cost of Conformance
Cost of Non-Conformance
Cost of Quality
Cost of Quantity
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is a failure cost associated with the process not being operated to the requirements, or the cost due to variability in the process.
Cost of Conformance
Cost of Non-Conformance
Cost of Quality
Cost of Quantity
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The following are the four elements of the performance measurement framework except:
Strategy development and goal deployment
Process Management
Individual Performance Analysis
Review performance
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is not a technique identified for review?
EFQM excellence model
Capability Maturity Model Integration
Benchmarking
Activity-Based Contract
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The following are reasons why measurement systems have been found to fail except:
They do not define performance operationally.
They do not relate performance to the process.
There is a perception of reduced autonomy.
None of the above
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is defined as the percentage of actual output over the expected output.
Efficiency
Effectiveness
Productivity
Quality
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