HSC-餐廳服務員
Authored by 承珍國際餐旅 承珍國際餐旅
Professional Development
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30 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
1. 身為旅館員工，您的首要或最重要的目標是：
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
2. 如果您在旅館電梯發現了一只外觀昂貴的手錶，您應該怎麼做？
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
3. 安全舉起重物的技巧為：
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
4. 達明尼是市中心一家大型旅館的公共區域清潔員。他在旅館十一樓工作時， 有位顧客在走廊叫住他說道：「我快趕不上會議了，你能不能告訴我前往林肯 會議室的捷徑？」達明尼記得先對顧客微笑，做出適當的眼神交會，然後回 答：「我不清楚，先生。您最好到走廊盡頭搭電梯到大廳詢問櫃台。」顧客向 達明尼道謝後匆忙離去；達明尼則繼續工作。 達明尼的表現有沒有錯誤之處？
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
5.與坐在輪椅上的顧客交談時，您應該：
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
6. 服務殘障人士時，您應該：
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
7. 如果您碰觸到任何可能被含血病原體污染的物品時：
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