RM Quiz #2
Authored by marjorie martinico
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Angel contacted and is complaining about the item that was delivered to him. What contact reason will you be choosing with the order details below:
Delivery date: November 3, 2022
Expiration date: November 5, 2022
Verbatim: I won’t be able to consume the milk in 3 days.
Expired
Close to Expiry
Item taste is not good
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Sam will be cooking spaghetti for a party, but she missed to add the tomato sauce to her order. What is the correct contact reason?
Other order related queries>>Change product (Item / Quantity)>>Change item
Other order related queries>>How to place an order>>Regular order
Other order related queries>>Change product (Item / Quantity)>>Change quantity
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Anne's delivery slot is on Wednesday, 12 PM to 2 PM. She selected a go green option. When should RedMart deliver her order?
Wednesday, 10AM to 2 PM
Wednesday, 12 PM to 4 PM
Wednesday, 10AM to 4 PM
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Randy received a notification today about failed delivery due to No Show. He wants to have this redelivered. What is the correct contact reason?
Where is my order?>>Order status within delivery promise date>>Customer wants to know the status of order
Cancellations>>Cancelled by Lazada>>Failed delivery - Wrong address
Cancellations>>Cancelled by Lazada>>Failed delivery-Customer not reachable
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Nina reported that the bread toaster that she ordered from RedMart is not working. She said that the there were no damages on the packaging. How will you assist the customer?
PRODUCT TYPE: Marketplace
Ask photo/video, and other necessary info then, create a child case and escalate to SST (Seller Support Team)
Ask photo/video, and other necessary info then, create a child case and escalate to RM QA
Ask photo/video, and other necessary info then, create a child case and escalate to Transport Team
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Ella's order was tagged as Failed Delivery due to No Show. She said that she missed the call because she was at the restroom at that time. She would like to have it redelivered. How will you assist the customer?
LOP Status: Delivery_Failed
Advise the customer that redelivery is no longer possible since its already a failed delivery. Advise her to wait for refund to be processed.
Advise that redelivery is not a guarantee but we will coordinate this with our Transport Team and will get back to her within one hour.
Advise that redelivery will be done at 11 AM the next day.
7.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Melly found strands of human hair on the frozen meat that she purchased. She was so disgusted that she wants to be updated on the investigation that Redmart will be conducting. How will we assist the customer?
Delivery Date: November 3, 2022
Item Value: $110
Create a child case and escalate to RM QA
Create a child case and escalate to RM QA and submit YIDA form
Submit a Yida Form under Critical Issue
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