Suspension & Landline VAS
Authored by Mahmoud Abo AlSoud
History
University
Used 178+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Landline VAS, What is the service that can know the numbers that call you?
Conference Call
Caller ID
Call waiting
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Temporary suspension request SLA :
On Spot
1WD
5WD
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If cusromer Ask for Suspension , right SR :
FBB Non-Tech Inquiry > Internet Service >Ask for Suspension
FBB Non-Tech Inquiry > Internet Service >Cancellation
FBB Non-Tech Inquiry > Service Cancellation > Ask for Cancellation
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
In case account on BSS : Deactivation , and customer wants to activate the service again , there is no cancellation number , right action is :
Transfer CST to Cancellation Queue
follow normal process for New Account
Create TT
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Landline VAS , period for activation of the National service if subscribe through 111 :
48 WH
1 WD
5WD
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Landline VAS, What is the cost of the Conference Call service?
4 EGP per month
2 EGP per month
6 EGP per month
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Temporary suspension fees without VAT per month :
30
40
50
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