Day 04-Tools Part2 and Follow Up
Authored by Mahmoud Abo AlSoud
Professional Development
3rd Grade
Used 291+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Choose the right arrangement for the installation normal cycle
Call back to CRM>WO>DSL Check combo>Splitting>Network activation>CPE delivery and visit
WO>DSL Check combo>>Network activation>Splitting>CPE delivery and visit>Call back to CRM
WO>DSL Check combo>Splitting>Network activation>CPE delivery and visit>Call back to CRM
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
SLA For Line Problem is
7 WD
2 days
15 WD
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
if customer need to change package no need to make any verification with him
False
true
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
SLA for Check free ports is
7 WD
1 WD
No estimated time
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
in WO status customer can face 3 types of problem Line, Customer or TE problem
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
in case CST solved his problem what action needed
add midway comment only
add midway comment and SR
Create TT
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Send SMS with username and password from BSS this message will be received within :
1 Min
5 Min
10 Min
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