Guest Service - Front Office Knowledge
Authored by Ade Sugiarni
Business
Professional Development
Used 28+ times
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21 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Form yang digunakan saat tamu check in adalah
Reservation Letter
Message Form
Registration Card
Trial Balance
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
These are the source of hotel's booking, except
Telephone
Online Travel Agent
Telepathy
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What do you call a staff who is responsible for taking internal and external incoming call?
Telephone Operator
Reservation Agent
Front Desk
Reception
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What do you call an amount of money to guarantee guest's stay before their arrival?
Cash
Deposit/Guarantee Stay
Bill
Reservation money
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What do you call a room which has 2 single beds?
Twin Room
Double Room
Suite Room
Family Room
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Telephone Operator: .....................................
Guest: Hi, I am Diana's friend. She Stays in your hotel. Please inform her that I will pick her up today at 8 PM
Good Morning. Ritz Carlton Resort. Front Office. What's up?
Good Morning. Ritz Carlton Resort. Front Office. Deva speaking. How may I assist you?
Yo! Who is this?
What do you want?
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Yang dimaksud dengan Walk-in Guest adalah
Tamu yang berjalan
Tamu yang suka jalan-jalan
Tamu yang memesan kamar dan langsung menginap tanpa ada reservasi
Tamu yang memesan kamar dengan grup
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