SELECT ALL THAT APPLY. Paid Call benefit:

The customer must pay the amount of the initial service repair if the account is cancelled within the first year.

Cinch (we) collect the Paid Call

The Paid Call amount due can be viewed in the Renewal Calculator tab.

Customer can cancel the warranty without paying what he/she owes.

What can the customer if he/she goes to my.searshomewarranty.com ?

Place a new claim and obtain claim status

Review a copy of their Terms & Conditions

Download a copy of their personalized Dec Page

Review account details and update mailing address

What is a benefit of the Sears Shop Your Way program to Cinch Customers?

Customers can save money on monthly premium payments by using rewards points.

Customers will be able to use points for deductible payments, non-covered charges, etc.

Partial payments using rewards points are permitted.

Customers can choose to opt in and out of the program as often as they like with penalty.

Sears Home Warranty: Renewal Incentive

Sears Home Warranty: Loyalty Benefit

Which team is responsible for processing the initial Sears enrollment?

Customer processes the enrollment online

Select all the benefits Sears is responsible for servicing.

Waived Service Repair fee on Paid Call

25% discount for non-covered repairs

HVAC preventative maintenance check

Sears greeting: Thank you for calling . My name is Edd. May I please have your first and last name?

Sears Home Warranty Support Center

Emergency Lodging Reimburse (ELR)

Reimburses up to $1200 due to emergency events beyond the member’s control, at the members primary covered property

Reimburses the member up to $1,000 , when the member files a claim with their homeowner's insurance

Reimburses up to $1000 due to emergency events beyond the member’s control, at the members primary covered property

The Homeowner's Insurance Deductible Reimbursement (HIDR) is a benefit that

allows homeowners reimbursement for all, or a portion of their deductible paid for a claim against their homeowner's insurance.

allows homeowners reimbursement of US$200 deductible paid for a claim against their homeowner's insurance.

is included on all third party plans offer by Cinch.

is handled directly by Cinch Claims and Retention representatives.

SELECT ALL THAT APPLY regarding Mortgage Billing.

Options/Additions must be paid for in full

Must retrieve reservation/loan # during enrollment

Options/Additions can be added to monthly installments

SELECT ALL THAT APPLY regarding Home Sold.

Ask if they want to transfer to a new buyer

Select what does NOT apply to Bill Date Change.

Can be changed multiple times per year

Can be changed only once per year

The function is located in the Billing Detail tab

Must click on the next available month

The new date must be a future date beyond the current due date

What are the first 2 things you must do during an Enrollment?

Ask how did they heard about us, conduct property search

Ask the method of payment and collect payment

Gather customer's address and payment method

Select all that apply. What is material Change?

Adding an additional / optional

Update name and last name, phone and email address

3rd Party Retention Final

Authored by Marlene Tejada

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Professional Development

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50 questions

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MULTIPLE CHOICE QUESTION

1 min • 2 pts

What is the Sears Paid Call workmanship guarantee period?

60 days

90 days

30 days

None

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY, regarding Sears plans 25% discount.

Within 30 days after the effective, all Sears plans are eligible for the 25% discount.

During the 30 day review (inactive) period, Sears Whole Home warranty qualifies for the 25% discount.

During the 30 day review (inactive) period, Sears Systems Home warranty qualifies for the 25% discount

During the 30 day review (inactive) period, Sears Appliance Home warranty qualifies for the 25% discount

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY. Which are benefits and enhance coverage for the Sears plans.

Jetted Bathtubs (whole home and systems plans only)

Cooking - Door Latches (whole home and appliance plans only)

4 oil changes for $9.99 per visit + FREE Tire Rotation per year

Doorbells and chimes

MULTIPLE CHOICE QUESTION

1 min • 2 pts

All faucets are covered under Sears Systems Home warranty.

True

False

MULTIPLE CHOICE QUESTION

1 min • 2 pts

During the first year, Options/Additions must be paid in full.

True

False

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY. Customers enrolled in a Sears Home warranty are able to change the name on a record in the following circumstances:

if the caller states he/she enrolled, but someone else is listed

if the caller can verify the property address, plan type and price (Appliance warranty $49.99 per month), credit card type and last 4 digits

if the incorrect person named on the plan is deceased, and the caller can provide a death certificate

None. They cannot change their names.

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY, regarding Sears pricing and deductibles.

Appliance warranty - $49.99 per month $75 deductible

Systems Home warranty - $59.99 per month $100 deductible

Appliance warranty - $49.99 per month $100 deductible

Whole Home warranty - $69.99 per month $100 deductible

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3rd Party Retention Final

What is the Sears Paid Call workmanship guarantee period?

SELECT ALL THAT APPLY, regarding Sears plans 25% discount.

SELECT ALL THAT APPLY. Which are benefits and enhance coverage for the Sears plans.

All faucets are covered under Sears Systems Home warranty.

During the first year, Options/Additions must be paid in full.

SELECT ALL THAT APPLY. Customers enrolled in a Sears Home warranty are able to change the name on a record in the following circumstances:

SELECT ALL THAT APPLY, regarding Sears pricing and deductibles.

When "Entering Payment Only" it is required to read the Verbatim ACH/Credit Card script.

A contract can be reinstated up to 180 days.

SELECT ALL THAT APPLY. Paid Call benefit:

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