ACS FUN
Authored by Mari Alejandrino
Professional Development
1st Grade
Used 5+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Buzz is a CSM working with a client on a huge case. Buzz notices that the client only has a few more hours on their MCH. Buzz knows how important this case is to the client and would like to complete the work within the timeline. Buzz asked for your thoughts on this. What would you suggest?
Complete the work and deliver to the client since happy customer is our priority.
Inform the client via email that you will bill extended hours to complete the work. Proceed to completing the work right away.
Setup a call with the client to offer extended services since they will have a better rate compared to extended hours.
Email the client that the team would need additional hours to complete the case within the timeline. Proceed only when you have obtained and documented the client’s approval.
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which of the following are the general housekeeping rules in Oracle NetSuite in office and WFH?
Use shift time productively, save games and non-work surfing for breaks
Be mindful of slack and email updates
Never be late on meetings
Dress appropriately on meetings
All of the above
3.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What is the correct order of the customer engagement process overview?
Internal Knowledge Transfer > Welcome Letter > Kick-off Meeting > Job Scoping > Suite Review > Hours Estimation > Job Commencement > Status Meeting
Kick-off Meeting > Internal Knowledge Transfer > Welcome Letter > Suite Review > Job Scoping > Hours Estimation > Job Commencement > Status Meeting
Internal Knowledge Transfer > Welcome Letter > Kick-off Meeting > Suite Review > Job Scoping > Hours Estimation > Job Commencement > Status Meeting
a. Internal Knowledge Transfer > Kick-off Meeting > Welcome Letter > Suite Review > Hours Estimation > Job Scoping > Job Commencement > Status Meeting
4.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
You originally scheduled a SuiteReview next week, Tuesday, as you just completed your kickoff meeting. But XYZ Company wanted to delay the SuiteReview rescheduling it two months later. The PFC have tried negotiating the timeline, but the Company is fixed on having the SuiteReview two months later. How would you proceed with the process?
Acknowledge their suggested timeline but reiterate the importance of SuiteReview. Then proceed in requesting for the Customer’s list of priorities for your team to assess if it is possible to start the task prior the SuiteReview process.
Cancel their subscription as they are not willing to follow our Customer Engagement Process
Do not stop insisting on your preferred timeline. Do it politely by reiterating the importance of SuiteReview to the process. Make sure that you will be able to convince the Customer to have the SuiteReview next step.
5.
FILL IN THE BLANKS QUESTION
30 sec • 5 pts
The most powerful phrase is " (a) "
6.
FILL IN THE BLANKS QUESTION
30 sec • 5 pts
The ACS model is a pre-paid, use or lose, (a) contract
7.
FILL IN THE BLANKS QUESTION
30 sec • 5 pts
NSGBU stands for (a)
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