Day 3 Recap - Return & Refund
Authored by LC Wong
Business
1st - 5th Grade
Used 4+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following is NOT the correct statement about return and refund?
Go to My Purchases > To Receive > Request for a refund
Only buyers can cancel a return/refund request, as long as the refund is not yet approved by the seller.
Buyer can raise more than 1 request under the same order at the same time
Buyers can only file a return/refund as long as they have not tapped on the “Order Received” button.
2.
FILL IN THE BLANKS QUESTION
45 sec • 1 pt
(a) is a Refund/Return Reason ONLY applicable for Shopee Mall.
3.
FILL IN THE BLANKS QUESTION
30 sec • 1 pt
Return (a) is the status when a new refund request is being raised at Refund details page.
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is one of the options available for a buyer to return a Shopee Mall item ?
Walk in to Shopee's warehouse
Seller pickup the parcel
Drop at the Singpost PopStation
Singpost Normal Mail
5.
FILL IN THE BLANKS QUESTION
30 sec • 1 pt
For non-mall RR request, Return (a) will be the status of the request once the seller raises a Dispute.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How long does it take for the investigation (QC) of Shopee Mall's request after returning the parcel?
3-5 working days
3-5 days
3 days
7-9 working days
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For non-mall, which of the following courier buyer should NOT use to return the parcel?
Ninja Van
J&T
Singpost Normal Mail
None of the Above
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