Card Level
Authored by Iris Ivania Guzmán Cerón
Professional Development
Professional Development
Used 10+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Where would I add an authorized user onto an account?
Cardholder Maintenance Page
That functionality is still in CCA
Authorized Users R Us
Card Activation Page
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
On which page would I edit a cardholder’s address, phone number, or email?
Cardholder Maintenance Page
That functionality is still in CCA
Authorized Users R Us
Card Activation Page
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When I update the email, phone, phone permissions, or address on an account, that change takes place immediately?
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
On the “Card Issuance Single Entity” Page, I can:
Connect with other singles like on Match.com
Reissue or delete a replacement card
Expedite delivery on a replacement card
Activate a new card
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How many days from the shipping date do we allow for a reissued card to be delivered before getting the lost/stolen department involved?
2 days
2 years
10 weeks
10 business days
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When a cardholder requests a PIN change, an agent can help them by:
Submitting a request for a PIN mailer to be sent
Selecting a new randomized PIN for them over the phone
Order them a colorful safety pin from Amazon
Capture whatever PIN number the customer wants to change it to over the phone
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following should NOT be included in a Lost/Stolen Report?
Date and Location of where the card was lost
Whether the police were notified
The current balance on the card
Whether the PIN # was lost with the card
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