Making and dealing with complaints
Authored by Grazyna B
English
University
Used 20+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you wish to ________ complaint , you should see the manager .
make
do
make a
have a
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When making a complaint the customer has to explain the ______ to the customer support.
issue
query
feedback
complaint
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers today do not want to wait, so companies must improve their ______ times.
reply
response
reaction
revision
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"A query" is ______.
a complaint
an answer
a question
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you _____ a query about our products, contact our helpline.
have
like
make
take
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the meaning of 'get' in the following sentence: "Social media give companies more opportunity to get feedback on the customer experience."
give
receive
ask for
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The idea that customers will always choose a company's products is ______.
customer loyalty
customer support
customer feedback
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