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Customer First - VF Cash Training Quiz

Authored by Victoria Aidoo

Professional Development

Professional Development

Used 2+ times

Customer First - VF Cash Training Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Can I reverse transactions if wrongly purchased on Starlife travel companion STC?

Yes

No

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Will STC insurance cover motorcycles and planes?

No

Yes

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What are the eligible ages for the StarLife Insurance?

18 - 60 years

18 - 75 Years

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What can I do to make a claim in an instance of death or accident on the STC service?

No claim form is required to be completed.

A completed claim form with the following: Certificate of death, legal proof of death, police report and evidence by qualified medical doctor.

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What are the available payment plans on PaySS?

Equal Monthly Instalments (EMI) of 6, 9 or 12

Equal Monthly Instalments (EMI) of 3, 6, 9 or 12

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What happens if I fail to complete payment by the agreed date on Payss?

You will be refunded your collected payment to your wallet less a 10% charge

You will be refunded your collected payment to your wallet in full

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The following are transactions you can use the overdraft to complete:

                   Data purchase

     Airtime purchase

     Cash out charges

     C2B

-        Pay Bill- Vodafone, exclude device micro payment

-        Pay Bill- Other

-        Utilities

-        Buy Goods

-        Generate voucher (charges)- online transactions

True

False

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