TQM-Prelim Exam

Quality deals not only products and services but also includes people, processes, and environments.

Today’s consumers define quality as being flawless and having all of the attributes they want in just the way they want them.

TQuality management has o future in the 21^st century

TQuality management has o future in the 21^st century

Peak performance is essential to organizations that operate in a globally competitive environment.

The concept that drives the need for Total Quality is competitiveness.

most managers agree that the main reason to pursue quality is to satisfy customers

In highly competitive markets, merely satisfying customer needs will not achieve success

To beat the competition, organizations often doesn't need to exceed customer experience

Customer-driven quality is fundamental to high-performing organizations