Day 6 (new plan)

1. It is not available to  subscribe for the first time (new subscription) through the Franchise

2. There are payment fees in the case of payment via Electronic Machines

3. if the customer paid through E care or Mobile App and the payment is not clear we will inform CST to wait till 12:00 am

4. if the customer paid through Fawry and the payment is not clear If we find Outage we will inform CST to wait 24 h from the time he pay 

5. we can add Salfny service for suspend line 

6. We can send fraction request for cst maximum    

ADSL SERVICE will be suspended in case CST didn't pay his mobile bills (015 )

8 . We can Compensate  cst  if he makes an early renewal Twice through call center with in same week

9. We can Compensate  cst if he  changes his offering By mistake through E-care if he still within……………  from his Action 

10. In  case the speed of the customer on the Matrix is ​​less than his speed  on BSS, we will make  TT with SLA 24 hours