Day 6

Incase CST active any bundle by mistake or asked to change his bundle agent should check the CST didn`t use from this bundle more than 50 unit or MB.

in Case CCA create refund request to refund team and request rejected, ACC shouldn't follow up with CST

In case CST want to renewal internet bundle in data line , ACC should create refund in portal tool

ACC should create refund request If CST complain that he didn't receive the usage notification 100% or renewal reminder or received it late.

ACC shouldn't create refund request in case Balance disappeared and deducted with no valid reason & not reflected on CDRs

ACC shouldn't create refund request in case ​In Case CST subscribed on any kind of online gaming case 

CST should call CC to activate roaming service before travel

ACC can charge voucher even if voucher serial is invalid

Cst can make suspension in lost and stolen case for

You can delegate any one to make sim swap even if he didn’t have delegation letter