Zendesk Workshop
Authored by Lauryna Grigaliunaite
Education
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Should we choose HUB & Bank account type if recipient contacts us?
Yes, if we can identify the transfer they are talking about
In this case, we should select only HUB
No, HUB & Bank account type are not required in this case
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If there are several empty orders in admin, which one we should choose to identify HUB &Bank account type?
The oldest one
The newest one
In case of empty orders we do not need to select HUB & Bank account type
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Should we add HUB & Bank account type when doing refunds?
Yes
No
We need to select only bank account type
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Are HUB & Bank account type are needed in RAF questions?
Yes
No
In this case, we need to add only HUB
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If there are several suspended payments to different countries, which one we should choose to identify HUB & Bank account type?
The oldest one
The newest one
In case of multiple suspended orders we do not need to select HUB & Bank account type
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which Bank account type do we need to select, if it`s a payment to Russian Bank account?
IBAN
xxLocalAccount
xxAccount
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we receive a request from an unregistered email or Facebook, should we select HUB & Bank account type?
Yes, if we can identify the transfer
No, HUB & Bank account type is not required in this case
In this case, we should only select HUB
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